The Issue Tracker tool is used to report issues encountered to JIRA while consuming a
particular
product.
This tool supports two ways of reporting.
Manual issue reporting
Automatic issue reporting
Manual Issue Reporting
Define a new JIRA account
Figure2. View Accounts
In order to report issues, first an account need to be created with accurate credentials in
order to log in to the given account.
In the navigator, under Tools, click Accounts. The Account page appears with a list of
already created accounts.
User can introduce new accounts by clicking Add new account and for each account automatic
reporting feature can either be enabled or disabled.
Figure3. Add new account
Create a new issue
In the navigator, under Tools, click Issues -> Create. The Create page appears.
Figure4. Create new issue
Attachments
Users can attach attachments to the issue. Additionally users are by default given the opportunity
to attach a thread dump, bundle.info file and log file to the issue without explicitly selecting.
List issues
In the navigator, under Tools, click Issues -> List. The List page appears.
Here, user can select an account and view the details of issues created by that particular user.
Automatic Issue Reporting
At the time of creating a new account or editing an existing account, user can enable automatic issue reporting
feature.
Here, the project to which issues to be reported, type of the issue and it's priority need to be predetermined.