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# @server_name@

## Management Console

## Help on Signing In

Following is a list of issues that you may face when Signing In and the reasons and solutions to them.

1. ERROR :: Could not connect to the server. Please try again in a moment

   You can get this message when the @server_name@ server is down or when it can't be reached on the network.

2. ERROR :: Login failed. Please recheck the user name and password and try again

   You can get this error even when you have spelt the user name and password correctly, because both user name and password are case sensitive, or due to the page being in an inconsistent state. Check whether the caps lock is on and whether you have spelt the user name and the password correctly. If the correct user name and the password is still failing then refresh the page and try again.

3. Forgot Password

   Have a look at the Forgot Password page.